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Foundit – The Lost Property Solution

Our well proven Lost Property solution for establishments where volume of public attends

Foundit – The Lost Property Solution

Our well proven Lost Property solution for establishments where volume of public attends – Council Properties, Rail, Buses, Hotels, Trams, Libraries, Cinemas, Universities, Theme Parks etc...

Lost Property, lost and found

Foundit - Benefits

  • Complete paperless system
  • Intuitive – no training required
  • Dynamic algorithm to match items
  • High proportion of reinstated items
  • Saves time & resources (payback less than one year)
  • Unlimited User licences
  • Secure cloud system
  • Promotes higher customer satisfaction

FACTS Foundit

110,000 items logged by staff
>£40 000 item value reunited
>10 000 Happy customers
< 1 year Payback time

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The Challenge:

The Lost Property solution designed to eliminate all forms, tedious administration and, much more importantly, to reunite the lost property to the owner.

The Challenge for Foundit
The interesting challenge was working with two rail companies with:
  • Numerous routes
  • Multiple stations
  • Hundreds of thousand passengers
  • Hundreds of staff who could find lost items
Their Issues: The first aspect was to find out what problems they had with their existing system for Lost Property.
Their existing Problems:
  1. Costly resources with little benefits or gratification.
  2. Admin headache – manual forms needed completing and then typed in.
  3. Suspicions that some staff may have not been handing in found items.
  4. Nightmare finding and matching customers lost items.
  5. Very difficult disposal management of old items.
The Challenge for Foundit

The Solution:

Using our 20 years’ experience of system design and programming we were able get out of the quagmire and think out of the box, coming up with a very simple yet very powerful solution.

The Challenge for Foundit
The Staff Finding a Lost Item: Using a Mobile App they:
  1. Select Log It.
  2. Using easy lookup tables, enter the details with special attention to money, cards and ID. Photographs can also be added to the information.
  3. The item is logged, stored on the mobile device and the information transferred to Head office.
  4. On arrival at a local office, which stores the lost property, they hand the item in and it is signed for on the Mobile App. It can be transferred to head office later, if required.

Whilst at the place where the item was found, if a customer notifies staff they have lost an item and it has not been transferred, they simply select the “Return to Customer”, receive the customer signature and this is logged as both lost and found.

The Local Office Web Portal. What they do.
  1. Staff member brings them a found item and hands the item over and it is signed for using the Mobile App.
  2. If a match is found, they ask the customer if there is anything distinctive about the item and they check this to confirm the matched item. This can then be collected by the customer or customer can select courier.
  3. Each Period, a list can be produced as to what is required to be disposed of. Some items collected can go to an auction house, for instance, and others are discarded appropriately.
The Challenge for Foundit
The Challenge for Foundit
Help the Person who lost an item. What they do:
  1. Log into your personised Web Portal and report lost item.
  2. Easily select from lookup tables.
  3. Foundit uses a dynamic algorithm to match items with their description.
  4. If matched, it informs the customer how and where it can be collected from or posted.
  5. If NOT matched, Foundit will continually try to match if for another three weeks. If a match occurs, then it emails the customer.

The Lost Property Analysis page:

This provides all the useful details the rail companies could only previously dream of.

The Challenge for Foundit
  • Total Items which were lost for each period or month.
  • Security measures are in place to track if people are trying to claim items which are not theirs.
  • View items logged by staff not handed in.
  • View list of most common items lost.
  • View list of successful repatriations by location of items handed back to client and how it was collected.
  • View list of all items handed in to local or head office.
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Testimonial

“We are delighted with the results following the introduction of the Found It Lost Property system, which helps our customers to be easily reunited with items lost on our trains/stations. The easy-to-use staff APP/web-system has allowed us to easily audit items that have been found and our match rate has increased by 6%. As the system is automated, we have also seen a 52% reduction in calls to the team. ANT were easy to work with and the system was tailored to our own requirements - pleased to do business with them.”

Nara Burne - Cl & CSC Systems Manager EMR East Midlands Railway
AAquote

Foundit – The Lost Property Solution

Our well proven Lost Property solution for establishments where volume of public attends – Council Properties, Rail, Buses, Hotels, Trams, Libraries, Cinemas, Universities, Theme Parks etc...

Contact us to discuss Foundit Lost Property or to arrange a 30 minute demonstration.

Tel: 01825 713058 | Email: Info@a-n-t.com

Request Demo